We want your home entrance to be perfect. If your purchase does not meet your expectations, please review our return guidelines below.
- Return Eligibility: You may return unused, non-customized hardware and accessories in their original packaging within 7 days of delivery.
- Doors and Custom Items: Due to the nature of doors and custom-made hardware, these items are generally final sale once shipped, unless they arrive with manufacturing defects or shipping damage.
- Damaged or Defective Items: We inspect every piece before it leaves our facility. If you receive an item with structural damage or manufacturing defects, please notify us within 48 hours of delivery. We require clear photographic evidence. Upon verification, we will arrange for a replacement or a repair at no additional cost to you.
- Refund Process: Once a return is approved and the item is inspected at our warehouse, we will initiate a refund to your original method of payment. Please note that for large items like doors, processing times may be longer than standard retail goods.
- Shipping & Handling Fees: For returns not related to manufacturing defects, a restocking and return-shipping fee may be deducted from the final refund amount.